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Contact Us - First try our Frequently asked Questions
It is very likely your question has been asked before and we want to help you
by the fastest means possible. Our FAQ database has over 40 separate, detailed answers to a varied number
of questions. All of our answers are indexed so that the close match will appear at the top of the list.
Contact us:
Customer Service Email : support@edaccents.com
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Alternate Customer Service Email : edaccents@gmail.com
Why is there no phone number listed on our website?
An explanation is certainly in order
Please read on for an explanation and a little bit about our lives. It certainly is not our intent to be standoffish. We perform nearly 95% of business via web and follow ups are nearly all performed via email. We've found email to be very fast and efficient and it's allowed us to provide a service to other homeschoolers and yet still have be able to homeschool. Our email address is support@edaccents.com.
We are a homeschooling family, home-business. Scott has a full-time+ job which means that it is basically up to Nancy to get things done with the help of our 2 part-time employees.
We used to have customers calling us continuously. Calls would start coming in about 7:30 AM and not stop until after 10:00 PM. Other homeschooling families that came over to visit would leave because the constant ringing of the phone drove them nuts. So many calls came in, that we could not get all the work done we needed to do for the business or get our own kids homeschooling done. We had to make a choice to either quit homeschooling and hire employees (which we could not afford to do at the time) or close the business. My husband came up with a third option: automate as much as possible and sell through the web. Our system is now completely automated. Our web site is updated every 15 minutes, web orders are automatically processed and entered into our inventory and accounting programs, emails are automatically generated to notify customers their order has been received, shipped, and where to send check payments (when paying by check), etc.
All we have to do now is fill the orders, pack them for shipping, enter incoming books into our inventory system, answer emails, service customers who come in person, process returns, write up estimate for those wanting to sell books to us, etc. Since going on the web our sales have greatly increased allowing us to hire a couple of employees, which has been a tremendous help. Although automation and employees have helped, Nancy still often has to work late into the night to keep from getting too far behind. Therefore, we no longer give out our phone number on advertisements or in our web site. I simply do not have the time to spend 20-40 minutes on the phone with each person answering questions, checking to see if each item they want is in stock or not, providing shipping & payment information, etc. All this information is available on our web site.
Nearly all of our customers have internet access or use a friend's computer to place an order. If using a computer other than your own to place an order, we request that payment be by credit card. When paying by check we do not give our mailing address or Paypal information until we have filled the order and verified that everything is in stock. Then an email is sent with the total amount due and information for making payment (and phone number in case there is a problem with the order).
Thanks for your understanding.
Scott and Nancy Welliver
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